Crafted original blog for 2 separate company websites to market interpreter training courses. Utilized Facebook, Linked In and constant contact platforms to promote original blog content at zero cost. Increased social media engagement and email open rate by 20% by creating original social media posts and email content by implementing proven keyword research.
Leveraged top performing video content across web and email channels to promote all 30 Small Ship adventure trips, producing weekly and monthly performance reports. Spearheaded research and outreach efforts to prep 1,000+ personal traveler video files for web and email streams, generating $4,230 per video view.
Collected, edited and published over 1,000 traveler and trip leader creative tips for website and email marketing materials.
Learned the Global Distribution System (GDS) Amadeus to book, manage and personalize complex traveler flight itineraries. Calculated then sold cabin and seat upgrades and itinerary customizations.
Received inbound customer calls and resolved issues in a timely manner, while quickly answering any questions related to invoicing, itinerary activities, tour reservation changes and much more. Met daily, weekly and monthly metrics and navigated CRMs like: Citrix receiver, Onyx, Aspect and Genesys
Created curriculum for 12 classes of varying grades and levels, in addition to all classroom materials. Sole teacher for SAT/ACT prep classes and provided college application assistance to older students.
Certificate Program: Digital marketing through www.Coursera.com
Certificate Program: Crafting copy to incorporate SEO for business needs. Issued through www.coursera.com
Certificate Program: Teaching English as a Foreign Language
Bachelors Degrees: English & Psychology double major
Certificate & Internship Program: Philanthropy & Voluntary Service
Associates Degree: Psychology
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